How a stay is agreed

Who you are dealing with

Villa Bucks is let by BUCKS PROPERTY SERVICES d.o.o. za usluge, Brežac 11, 52440 Višnjan, Croatia — registered at Trgovački sud u Pazinu under MBS 081493503, OIB 65906866044, VAT registered. Throughout this page "we" and "us" mean that company, and "you" means the person who writes to us and takes responsibility for the group.

Everything runs through bookings@bucks.com.hr. There is no agency in between.

What this website is

These pages are information about one house: photographs, room counts, what is on site, and what there is to do nearby. The site is static. It has no booking engine, no basket, no payment page and no account to create, and nothing you do on it commits either of us to anything.

The availability page is a guide to which dates are already taken, kept up to date by hand rather than by a live system. Always confirm your dates with us before making travel arrangements.

We try hard to keep descriptions and photographs accurate and current. If you spot something on the site that does not match the house, please tell us — we would rather fix it than argue about it later.

How a booking is made

There are three steps, and the third is the one that matters.

1. You enquire. Every button on this site opens your own email programme. You send us your dates, the size of the group, the ages of any children, and any pets.
2. We reply in writing with the price for those exact dates and that exact group, and with anything specific to your stay. Until you have that reply, no price is fixed and no dates are held.
3. We confirm. A booking exists only once we have confirmed it to you in writing. That written confirmation, together with this page, is the agreement between us. The dates are held for you from that point, on receipt of the advance payment described below.

Nothing on this website constitutes an offer capable of acceptance, and no booking is concluded here. If your dates are taken between your enquiry and our reply, we will say so and suggest what else is open.

The conditions of a stay

These are the owner-confirmed conditions. They apply to every booking unless we have agreed something different with you in writing.

Minimum stay

Five nights out of season, seven in season — shorter stays welcome, charged as five.

Arrival and departure

Check-in from 15:00, check-out by 10:00. If your travel makes those times awkward, ask — we will do what we can, but we cannot promise it.

What the price includes

Bed linen, towels and the final clean.

Parking

Eight spaces — five inside the gated grounds, three just outside by the property — plus an EV charger.

Pets

Welcome — €20 per pet, per day.

Security deposit

€500 in cash on arrival, refunded in full on departure.

Paying for the stay

The price for your dates and your group is quoted in our written reply. Once you accept it, payment runs in two steps:

Advance payment

€500 by bank transfer, to secure the dates.

Balance

Due 30 days before arrival.

Some things are charged on top of the stay price, at these rates:

• Pets €20 per pet, per day
• Pool heating €20 per day
• EV charging €0.50 per kWh

Croatian tourist tax and any other charges required by law are handled as the law requires and are itemised for you. No payment is ever taken through this website — there is no payment page here, and we will never ask you for card details by email.

Cancellation

If you need to cancel, tell us as soon as you know. What is refunded depends on how much notice we have before your arrival date:

Where the table says the advance payment is kept, that is the whole of it: the advance is not returned, and nothing further is owed. Where it says no refund, the balance already paid is not returned either.

If we ever have to cancel a confirmed stay — something serious making the house unusable — you get everything you have paid us back in full.

Using the house

• The group is the group we agreed. The house sleeps up to 20 people across 9 bedrooms, and the number and names we confirm are the number and names who stay. Extra guests, parties and events need our agreement first.
• Smoking is not permitted indoors.
• Pets need to be declared when you enquire.
• Children are supervised by the adults with them, particularly around the pool. There is no lifeguard and no supervision provided.
• Damage is put right. Ordinary wear is expected and nobody counts teaspoons. Real damage, or the house being left in a state that goes beyond the normal end-of-stay clean, comes out of the security deposit — and if the cost is more than the deposit, the balance is yours to settle.
• Tell us about problems while you are there. Almost everything can be fixed the same day if we know about it. Very little can be fixed after you have gone home.

You are responsible for the behaviour of everyone in your group, and for your own belongings. We do not insure your possessions; that is what travel insurance is for.

If something goes wrong

Write to bookings@bucks.com.hr and tell us plainly what happened. A named owner reads it, and most complaints are settled by someone simply doing something about them.

If that does not resolve it, your rights as a consumer under Croatian and EU law are unaffected by anything on this page. These terms and any stay agreed under them are governed by Croatian law, and the Croatian courts have jurisdiction.

Changes to this page

We may update these terms. The version that applies to your stay is the one published when we confirmed your booking in writing, and the date at the top of this page tells you which that is. See also the privacy page and the cookies page.